We have a comprehensive shipping and refunds policy in place to ensure a smooth and satisfactory experience for our valued customers. Please familiarize yourself with the following terms and conditions:

Shipping:

Shipping Methods: We offer shipping with The Courier Guy and Pudo. Statues are shipped straight from our distributor to you, and qualify for free shipping. The available shipping methods and associated costs for your order/s will be displayed during the checkout process.

Delivery Time: The estimated delivery time provided is based on standard shipping practices and is subject to factors beyond our control, such as customs clearance and carrier delays. While we strive to deliver within the estimated time frame, please note that delivery times may vary. For in-stock items, we try to ship your order within 2-3 days. You will the get a tracking code which will allow you to keep track of where your order is. Back-order items typically take around 2-3 weeks to get to us once ordered. Once the item/s arrive with us, we will ship them in 2-3 days and send you the tracking code.

Shipping Address: It is essential to provide an accurate and complete shipping address at the time of purchase. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

Tracking and Updates: Once your order is shipped, we will provide you with tracking information, allowing you to monitor the progress of your shipment. You will also receive relevant updates regarding any significant changes or delays.

Refunds and Returns:

Refund Eligibility: Refunds are processed in accordance with our refund policy. To be eligible for a refund, the item must be returned in its original condition, and within the specified return period.

Return Authorization: Prior to returning an item, please contact our customer service team to obtain a return authorization. Unauthorized returns may not be accepted or processed.

Refund Processing: Once the returned item is received and inspected, we will initiate the refund process. Please note that it may take a reasonable amount of time for the refund to be reflected in your original payment method.

Non-Refundable Items: Certain items, such as personalized or custom-made products, may be non-refundable unless there is a manufacturing defect or damage during transit. Please review the specific product listing or contact our customer service team for further information.

It is important to review our shipping and refunds policy before making a purchase. By proceeding with an order, you acknowledge and agree to comply with these policies. If you have any questions or require further clarification, we are always ready to assist you.